Frequently Asked Questions
Everything you need to know about registration, abstracts, and payment.
1. Registration & Access
How do I log in to my account? I didn’t get a password.
We use a secure, passwordless system. Upon registering, you received an automated email containing a personal, private access link. By clicking this link, you will be directed straight to your personal dashboard. Please bookmark this link or save the email.
I lost my registration email with my private link. What should I do?
Please check your spam folder first. If you still cannot find it, simply fill out the registration form again using the exact same email address. Our system will recognize you and resend your private link instead of creating a duplicate account. Alternatively, contact the organizing team.
Can I change my personal details or preferences after registration?
Yes, absolutely. You can access your profile via your private link at any time to update your address, dietary requirements, or other preferences until the official registration deadline closes. Just remember to click the “Save” button at the bottom of the page.
2. Payment & Invoicing
How do I pay the conference fee?
We accept payment via bank transfer or credit card. You can find the exact amount (based on your chosen tariff) and our bank details (IBAN/BIC) in the “Payment Information” section of your personal dashboard.
I have transferred the money, but my Payment Status still says “Pending”. Why?
Our payment verification is a manual process. Once you initiate the bank transfer, it may take 2 to 5 business days for the funds to appear in our bank account. Our administrative team checks the incoming transfers regularly and will manually update your status to “Paid”. Please be patient and check your profile again in a few days.
Can I get an official invoice for my university or company?
Yes. In your profile, please select “Yes” in the dropdown menu asking if you require an organizational invoice. Once selected, additional fields will appear where you can enter the specific billing address and VAT number of your institution.
I cannot change the “Payment Status” field in my profile.
This is intentional. The payment status is a read-only field for participants. It can only be changed by the conference administrators after your bank transfer has been successfully verified.
3. Student Registration & Verification
How do I register for the reduced Student Tariff?
In your profile, select “Student” from the Tariff dropdown menu. The system will automatically adjust your required payment amount. Please note that you must provide proof of your student status.
How do I submit my Student ID?
Once you select “Student” as your tariff, a new section will automatically appear below. Here, you can upload a scan or photo of your valid Student ID or a confirmation letter from your university.
My Student Status says “Pending”. What does this mean?
After you upload your document, our team needs to manually review it. During this time, your status will show as “Pending”. Once we have verified your document, we will change the status to “Approved”.
My Student Status says “Rejected”. What should I do?
If your status changes to “Rejected”, it usually means the uploaded document was unreadable, expired, or invalid. Please upload a new, clear, and valid document. If you have questions, please reach out to the organizing team.
4. Abstract Submission
How do I submit an abstract for a presentation/poster?
In your personal dashboard, locate the question asking if you want to submit an abstract/presentation. Select “Yes”. A new section will appear allowing you to enter your presentation title and upload your abstract file (PDF or Word document).
Can I update or replace my uploaded abstract?
Yes. As long as the abstract submission deadline has not passed, you can simply upload a new file. Uploading a new file will automatically overwrite and replace your previously submitted abstract.
Are my uploaded documents secure?
Yes. Your uploaded abstracts and Student IDs are stored in a secure, hidden directory on our server. They cannot be found via search engines and can only be downloaded by authorized conference administrators.
5. Technical Issues
When I select “Yes” for an abstract or “Student” for the tariff, no additional fields appear. What is wrong?
Our form uses JavaScript to show and hide specific fields dynamically. If the fields do not appear, please ensure that JavaScript is enabled in your browser. If you are using strict ad-blockers or privacy extensions (like NoScript), please pause them for our website and reload the page.
I get an error when trying to upload my photo or abstract.
Please check the file size and format. Most upload fields have a maximum file size limit (5 MB). Ensure your photos are in standard formats (.jpg, .png) and documents are in .pdf or .docx formats.
Still have questions?